Frequently Asked Questions

What does Bonavi do?

Bonavi helps your business get more Google reviews and reply to them. You get a QR code and link that send customers to your Google review page, you can email review requests, and when reviews come in our AI drafts a reply in French or English that you approve and post.

Does Bonavi post to Google for me?

Not automatically. Right now, the AI drafts the reply inside Bonavi; you review it, approve it, and paste it into your Google Business Profile. Automatic posting is on our roadmap and depends on Google’s API approval.

Do my customers need anything to leave a review?

They just scan your QR code or click your link, which opens your Google review page. To post a review, a customer needs to be signed in to a Google account — that’s Google’s rule, and most people already are on their phone.

Are the AI replies safe to post as-is?

Treat them as a strong first draft. AI can get things wrong, so you should always read and edit before posting. Once you post a reply, it’s your statement.

What happens if my Google link changes?

Your QR code and link point to your Google review page. If Google changes your listing’s URL, older codes may stop working — that’s on Google’s side, not ours. Just ask us and we’ll issue you an updated code or link. Reprinting any posters or cards is up to you.

Can I use Bonavi to filter out bad reviews or offer a discount for a review?

No. Bonavi is for honest reviews from real customers only. Paying for reviews, incentivizing them, or “gating” them is against our rules and against the law — and it can get you penalized. See our Acceptable Use Policy.

Is my data safe? Where is it stored?

We use encryption and strict database security, and we follow Québec’s Law 25. Your data is processed by trusted providers (Supabase, Vercel, Anthropic, Resend, Stripe), some of which operate outside Canada. See our Privacy Policy for details and how to request access or deletion.

I don’t have a Google Business Profile yet — can you help?

Yes. We offer a paid setup/coaching service to help you create or fix your Google Business Profile. Reach out through our Contact page and we’ll walk you through it.

Can I cancel anytime?

Yes. Cancel from your billing settings; future charges stop and you keep access until the end of the period you’ve paid for. The current month is non-refundable.

Is Bonavi available in French?

Yes — the entire app, emails, and these policies are available in French and English. Switch languages anytime with the toggle in the top-right.

How do I contact you?

contact@bonavi.ca